Shipping Policy

Here's how we handle shipping at Mia Rose, so you know exactly what to expect from the moment you place your order until it arrives.

1. Delivery time

The estimated delivery time is 8 to 12 business days from order confirmation.

This includes:

Order preparation: 1 to 3 business days.
Transit: the time it takes the courier to deliver it to your address.

Business days run Monday to Friday, excluding public holidays. Orders placed on Friday afternoon, over the weekend, or on a public holiday begin processing the next business day.

During busy periods (Black Friday, Christmas, sales) or due to circumstances beyond our control (strikes, courier issues, severe weather), delivery may take a little longer. If this happens, we'll let you know by email.

2. Shipping costs

Shipping costs are always shown in your cart before you pay. There are no hidden fees.

Shipping is free on all orders.

3. Order tracking

Once your order leaves our warehouse, you'll receive an email with your tracking number and a link to track it.

Please note that tracking can take up to 3-5 business days to activate after you receive the email. This is normal: the courier needs to register the parcel in their system.

If tracking still shows no information after 5 business days, email us at contact@miarosefashion.com and we'll look into it.

4. Delivery areas

We ship to New Zealand. If your country doesn't appear at checkout, we don't currently ship there.

5. Customs and duties

If your order is held at customs for any reason, get in touch and we'll help sort it out.

6. Delivery address

You're responsible for entering a complete and correct address when placing your order (street, number, apartment, postcode, city, and phone number).

If you've made a mistake, email us within the first 12 hours of placing your order at contact@miarosefashion.com and we'll correct it. Once an order has been shipped, we're unable to change the address.

7. Orders not delivered or returned to sender

If an order is returned to our warehouse for any of the following reasons:

Incorrect or incomplete address provided with the order.
Delivery refused by the recipient.
Parcel not collected from the pickup point or depot within the timeframe set by the courier.

We can either resend it once the shipping cost has been paid again, or refund the order amount minus the shipping and return costs we've incurred.

8. Lost or damaged parcels

Parcel marked as delivered that you haven't received: please check with neighbours, building reception, and your mailbox, then contact us within 7 days of the delivery date shown. We'll open a claim with the courier.
Parcel with no tracking movement for more than 20 business days: get in touch and we'll either resend your order at no cost or give you a full refund.
Damaged or incorrect product: send us photos at contact@miarosefashion.com within 7 days of receiving it and we'll send you a new one at no cost.