FAQ

Frequently Asked Questions (FAQ)

Here you will find answers to the most common questions about ordering, shipping, and returns at Mia Rose.

Orders

How do I place an order?
You can easily place an order online by adding your selected items to your cart and following the checkout process.

Can I modify or cancel my order?
Orders can be modified or cancelled free of charge as long as they haven't been shipped yet. Please contact us as soon as possible at contact@miarosefashion.com.

Shipping

What are the shipping costs?
We offer free shipping on all orders across New Zealand.

How long does delivery take?
Delivery takes 8 to 12 business days from order confirmation. This includes 1 to 3 business days of preparation plus shipping time. Delivery times may vary slightly depending on your location within New Zealand.

Will I receive a tracking number?
Yes, once your order has been shipped, you will receive an email with a tracking number.

Returns & Refunds

Can I return my order?
Yes, you have 30 days after receiving your order to return it, provided it is unused, with tags, and in its original packaging. Please refer to our return policy for more details.

How will I receive my refund?
Once your return is received and approved, your refund will be processed within 7 business days to your original payment method.

Are there items that cannot be returned?
Yes, sale items, gift cards, and personalised products cannot be returned.

Payment

What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express), as well as Apple Pay and Google Pay.

Contact

If you have any questions that are not answered here, our team will be happy to assist you.

Email: contact@miarosefashion.com