Refund Policy

At Mia Rose, we want you to be happy with your purchase. If you're not, you have 30 calendar days from receiving your order to request a return.

1. Conditions for accepting a return

For us to accept a return, the product must:

  • Be unused, unwashed, and in the same condition as when you received it.
  • Have its tags, accessories, and original packaging intact.
  • Include the order number or proof of purchase.

We may refuse or reduce the refund for products returned used, damaged, or incomplete through no fault of ours.

2. Products that cannot be returned

  • Sale items.
  • Personalised or made-to-order products.
  • Gift cards.

3. How to request a return

Step 1. Email us at contact@miarosefashion.com with:

  • Your order number.
  • The product(s) you want to return.
  • The reason for the return.
  • Photos of the product (only if it's damaged or incorrect).

Step 2. We'll reply within 24-48 business hours with the return address and instructions.

Step 3. Send the parcel using a trackable service and share the tracking number with us.

Important: please don't send any parcel without contacting us first. Don't return the parcel to the sender's address shown on the delivery: this is not our returns centre and we won't be able to process it.

4. Return shipping costs

  • Return due to a change of mind: return shipping costs are covered by the customer. We recommend using a trackable delivery service, as we cannot be held responsible for parcels lost on the way back to us.
  • Faulty, damaged, or incorrect product: we cover all costs. In many cases, we'll send you a new item without needing the original one returned.

5. Refunds

Once we've received and reviewed your return, we'll confirm by email whether the refund has been approved.

If approved, we'll process it within a maximum of 7 business days, using the same payment method you used to order. Depending on your bank, it may take a further 5 to 10 business days to appear in your account.

The refund includes the price of the product and the standard shipping cost you paid on your original order (if any). It does not include the cost of returning the item.

6. Exchanges

If you'd like a different size, colour, or style, the quickest option is to request a return and place a new order for the item you prefer.

7. Cancelled orders

You can cancel your order at no cost as long as it hasn't been shipped yet. Email us as soon as possible at contact@miarosefashion.com. If your order has already been dispatched, you'll need to wait to receive it and then request a return.

8. Legal warranty

This policy does not affect your legal rights as a consumer. All our products are covered by the legal warranty of conformity required by law (in Spain, 3 years from delivery). If a product has a manufacturing defect, contact us and we'll offer a repair, replacement, or refund.

9. Right of withdrawal

If you reside in the European Union, you may exercise your right of withdrawal by notifying us of your decision by email at contact@miarosefashion.com within the applicable timeframe. If you wish, you can use the withdrawal form found at the end of our Terms of Service.

Last updated: 21/09/2026